We care about our products and logically do our best to deliver it to you in top condition. Nevertheless, an order is broken during transport or something else happens that entitles you to warranty. Legally speaking, you are obliged to report to us within two weeks of finding the defect. If the defect is within the warranty, we will charge for repair or replacement free of charge.


It may always happen that something is not going as planned. We recommend that you first contact us by filling in the form below or by sending us an email at customerservice@mediccanna.com. If this does not lead to a solution, it is possible for consumers in the EU to report complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to deposit your complaint via the European Union platform.

[gravityform id=”2″ title=”true” description=”true” ajax=”true”]