FAQ – Mediccanna

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General

[/vc_column_text][vc_toggle title=”What are cannabinoids” el_id=”1473865503460-25c84f8a-a778″]Cannabinoids are chemical compounds produced by the hemp or cannabis plant and there are more than 85 identified cannabinoids. Tetrahydrocannabinol (THC) is the most well known cannabinoid produced by the cannabis plant, and is the only psychoactive cannabinoid. Of the 85+ non-psychoactive cannabinoids, Cannabidiol (CBD) is the most widely known. A cannabinoid acts on cannabinoid receptors in cells that alter neurotransmitter release in the brain.

More information can be found here:
http://www.leafscience.com/2015/10/23/cannabinoids/

https://en.wikipedia.org/wiki/Cannabinoid

http://herb.co/2016/02/06/top-10-cannabinoids/[/vc_toggle][vc_toggle title=”Are you Rick Simpson?” el_id=”1490996367549-51d81aa5-a524″]No I am not. We have nothing to do with Rick Simpson. Rick Simpson popularized the use of hemp oil for the treatment of cancer and other ailments. Contrary to popular believe, is that he did not discover hemp oil nor was he the first person to discover its healing properties (the early Chinese surgeon Hua Tuo (c. 140-208) is credited with being the first recorded person to use hemp as an anesthetic). However, his name is associated with the use of hemp oil as a cancer treatment, thus many people refer to hemp oil as Rick Simpson Oil.[/vc_toggle][vc_toggle title=”Do I need a doctor’s prescription or medical marijuana card?” el_id=”1473865654579-53d8a834-4401″]No. Our products are classified as hemp and are thus available to anyone who wishes to purchase them in the EU and UK.

Still, due to continuously changing laws, you would need to verify the legalisation for your country.

[/vc_toggle][vc_toggle title=”How do I know you are legitimate and your products are what you represent them to be?” el_id=”1490996489924-62445feb-2af9″]We have started our webshop in 2012 and have many satisfied customers. Establishing a good reputation is difficult, therefore, we work hard at pleasing our customers by providing them quality products at fair prices, fast shipping and a good customer service. If we disappoint customers, then the word will get around quickly and we’ll be out of business, of course we do not want that and look forward to built a good relationship.

We have created several customer safety measures:
– PayPal payments (you can get a refund from Paypal in case you do not receive your order)
– Test kits to verify the cannabinoid concentration and certificates
– Reviews on Trustpilot and our WhatsApp group, where other clients also talk about their experiences with their order
– Refund within 14 days and replacements or second shipments in case your parcel is lost or confiscated.

Dosing/Administration

[/vc_column_text][vc_toggle title=”How do I administrate/dosage?” el_id=”1473865648510-42589a49-96c6″]

Products are available in a variety of forms that can be consumed in number of fashions:

Oils, Concentrates, Tinctures and vaporising liquids
- Vaporising
  - Effects felt immediately
  - Absorption efficiency around 10-25%*
- Sublingually/Orally by placing the oil under your tongue.
  - To take a tincture sublingually, drop the desired dosage under your tongue and hold it for 30-60 seconds before swallowing. This method will produce quicker and stronger effects because the oil is absorbed into the bloodstream through the inner linings of the mouth.
  - It will take longer to feel the effects, steady lasting effects.
  - Absorption efficiency around 10-35%*
  - Alternatively, you can also swallow the tincture directly on its own like you would any liquid food-supplement.
- It can also be lubricated on the skin. Little to no “high.” Easy application and long-lasting effects.
- Rectally administrated by suppositories.
  - Absorption efficiency around 50-70%*
  - Effects felt fast.
  - Suppositories are ideal for chemotherapy patients, elderly and people who have sensitive stomachs that are irritated by ingesting.
- Mixing with food/drinks.
  - This can be done by adding a few drops of a tincture to a beverage such as soda or juice. The oil may be added to a variety of foods such as puddings, ice creams, dressings and sauces.

Edibles/food
- Long-lasting effects
- Microdosing (explained further in the next question)
Capsules
- Long-lasting effects. Easy on the lungs. Discrete. No taste or smell. Quick and easy to consume.

More information:

* http://www.cureyourowncancer.org/cannabis-oil-suppositories.html
* https://merryjane.com/culture/what-you-need-to-know-about-using-cannabis-suppositories
http://netacare.org/wp-content/uploads/2016/06/NETA-Product-Guide.pdf
https://www.optimalhealthnetwork.com/DIY-Essential-Oil-Rectal-Suppositories-s/1194.htm
http://www.greenbridgemed.com/rectal-absorption-of-cannabis-revisited/
http://rso-amsterdam.com/dosage-how-to-start/ (RSO dosing 60g in 90 days examples)

[/vc_toggle][vc_toggle title=”What is Microdosing?” el_id=”1496669285766-fc2a71d4-7d2a”]Microdosing is a new technique of taking only small quantities of substances for therapeutic purposes.

For medical users, micro-dosing helps you achieve the benefits of the RSO, whether for pain, inflammation, neuroprotection, depression, or anxiety, without leaving you beyond function. By only using enough to achieve relief, without being overwhelmingly high, not only do you improve daily performance, but you help your medicine last longer and cost less, which is important since insurance has yet to cover the costs of RSO-related products.

When imbibing low doses of RSO, you don’t perceive you’re intoxicated but experience a creative opening that allows you to enjoy the benefits without the side effects. The idea of designing subtle yet profound changes within ourselves using a natural healing plant is an alluring aspect for many.

For recreational users, micro-dosing is just as beneficial. Sure, you can’t overdose, but you can over do it. By micro-dosing, you feel great without feeling out of it, and save money by not developing a high tolerance.

Introduction to Microdosing 101, as taught by professor and chef Annie Nelson*.

Step 1: “Always, always, always start low,” Nelson warns. “If you’re not a smoker, I’d start with 1-2mg of whatever it is, 2.5mg at the most. That’s it, and don’t take anything else. Then set your alarm for an hour and a half later. Seriously, set the alarm, because you might forget.”

Step 2: “Think about what your goal is. Are you trying to relax or rid yourself of anxiety? Are you trying to get high? Are you trying to sleep better?” (More on microdosing for sleep in a minute.)

Step 3: “When your alarm goes off 90 minutes later, ask yourself these questions, and answer them honestly. How do I feel? Do I feel high? Do I feel the way I want to feel? Do I feel like I can function?”

Step 4: “If you feel unchanged after 90 minutes, you know that wasn’t enough—and next time you can try twice as many milligrams. So next time you’re trying 5mg of THC, but remember to set your alarm for 90 minutes again.”
Nelson also had a side note for the sleepless: “For my friends who are using cannabis to help them sleep better, and that’s a huge issue, here’s my advice to them: Try a small piece, roughly 5mg, about an hour before you’re ready to lie down. When you’re doing this for your first time, do it in your own space. When you wake up later that night or the next day, take stock: Did you notice a difference at all? Check in with yourself in the morning: Do you feel any better than you normally do? If not, try a little bit more the following night—but not too much.”
As the old edibles adage goes: You can always take more, but you can never take less.

Additional Reading:

https://merryjane.com/health/how-and-why-you-should-microdose-cannabis
http://www.thedailybeast.com/articles/2017/04/27/microdosing-weed-how-to-find-the-right-serving-size-of-edible-cannabis
http://herb.co/2016/05/21/micro-dosing/

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.[/vc_toggle][vc_toggle title=”How do I get the oil out of the syringe/bottle it comes in?” el_id=”1490996719820-0f9b4545-60d6″]Unscrew the endcap on top of the syringe. This can be difficult the first time because the oil is thick and sticky. Run some hot tap water over the end of the syringe for about 15 seconds and the cap should unscrew easily.

Do the same for a glass 10ml bottle, but leave the lid on. Do not put the Tinctures in a microwave,

If the oil starts to get out of the syringe fast, then quickly pull back on the syringe plunger to stop it.

To dispense the oil, carefully and very slowly push on the syringe plunger. Be careful not to push too hard because the oil may come out quickly.[/vc_toggle][vc_toggle title=”How much oil does one take (per day)?” el_id=”1473865836509-baaa8100-59c2″]A (daily) dosage depends a lot from person to person (body weight, age, health condition, etc..) and thus we recommend everyone to start with a very small amount of 0.02 ml. Gradually you increase the dosage until the desired result is obtained (e.g. pain reduction). Reduction in dose can also be taken to the previous amount should any undesired results occur. Your body eventually builds up tolerance, but it can take several weeks to get well used to this oil.

Have a look at one of the product description pages to find more information regarding to a specific product!

You can also contact http://callaspringwellness.com/ for a personal treatment plan.[/vc_toggle][vc_toggle title=”How long does the 1 ml RSO-syringe last?” el_id=”1473865844906-9d173efe-39a4″]The 1 ml syringe will last for around 15 – 30 days, depending on your usage and whether you stay increasing the dosage. Some people increase the dosage faster than others. For example, if you follow one of our administration example from our flyer (e.g. the treatment example of figure 4b), then 1 ml will last 18 days.

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.[/vc_toggle][vc_toggle title=”How long does the 10 ml RSO-syringe last?” el_id=”1473865844709-beef87f3-bd75″]The 10 ml syringe will last for around 30 – 60 days, depending on your usage and whether you stay increasing the dosage. Some people increase the dosage faster than others. For example, if you follow one of our administration example from our flyer (e.g. the treatment example of figure 4b), then 10 ml will last 60 days.

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.[/vc_toggle][vc_toggle title=”Can CBD-oil be taken together with the RSO-oil?” el_id=”1473865844517-0c1d0fd3-d990″]Yes the CBD-oil can be taken along with all other products!

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.[/vc_toggle][vc_toggle title=”Can I take this product during chemotherapy” el_id=”1473865844314-19cfe720-50ad”]Yes our products can be taken before, during or after chemotherapy. It will often help improve sleep and appetite, affected by chemotherapy.[/vc_toggle][vc_toggle title=”Can I use your RSO-oil in my vaporizer pen?” el_id=”1473867252415-9385b0a9-908e”]Our pure RSO and CBD-oil are too thick to work in vaporizer pens that wick the oil to the heat source and must be diluted or thinned using polyethylene glycol 400 or PEG 400 for short. Have a look below at some article or search on the internet for more information on this procedure. Some vaporizor pens allow you to put oil in the chamber that has a heating coil inside, those pens could work fine with undiluted low concentrates.

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.

Some articles regarding vaporizing oil:

https://bmcpharmacoltoxicol.biomedcentral.com/articles/10.1186/2050-6511-15-58

http://www.hightimes.com/read/vaping-101-proper-hash-oil-your-pen

http://www.buzzfeed.com/catferguson/vaping-weed#.ib8OvMg7E

http://www.vaporizerblog.com/why-vape-oil/

http://www.theweedblog.com/how-to-make-your-own-vape-pen-juice/

http://thoughtforyourpenny.com/2014/10/dissolving-drugs-in-glycerin-for-vaping/[/vc_toggle][vc_column_text]

Products

[/vc_column_text][vc_toggle title=”How does the testing kit work?” el_id=”1476980674386-fa8a1309-f80f”]

The cannabinoid testing kit contains two plates. On each plate you have the possibility to test the potency of 4 (different) samples. Each plate can only be used once. So you can only test 1-4 samples at the same moment.

[/vc_toggle][vc_toggle title=”How should I store the oil products?” el_id=”1490998083964-8ff838f9-6806″]

The oil can best be stored away from heat and light and kept cold to preserve freshness and potency.

[/vc_toggle][vc_toggle title=”What is the expiration date?” el_id=”1490998203193-a2979346-84d2″]

All products are shipped fresh, they have a shelf life of at least one year when refrigerated. It can be frozen to extend shelf life up to two years or longer.

We continually evaluate the long-term stability of our products, and preliminary data shows that if stored properly, there is no observed degradation any hemp product up to 1 year.

[/vc_toggle][vc_toggle title=”Can I use your extract oils for my pet (dog/cat)?” el_id=”1491001728546-253bff22-bfff”]You might like to try our low concentrated CBD-oil. It is a great introduction to the healthy qualities found in our products at an affordable price. If your pet experiences pain then it would be recommended to choose the RSO-oil.

The best is to start the dosage very low and slowly increase it, in order to see how your pet reacts.

The administration for dogs and other pets is somehow derived from the dosology for humans. The dosology for animals is based on the weight, with a maximum intake of 0.03ml/kg a day (25-50mg of CBD, 5-10 drops of the 5% CBD bottle).

If too much hemp extract oil is given to a dog, then temporary drowsiness may occur. Additionally, too much oil, not hemp extract, can cause dogs to have an upset stomach and potential diarrhea.

A link to a scientifically research done on the administration of CBD on dogs:

http://www.ncbi.nlm.nih.gov/pubmed/2900742

The research conducted was based on a very large dosage of 45 mg – 180 mg of CBD. Following this research would mean a maximum drops of 18-72 drops with our 5% CBD-bottle.

If you are interested in purchasing our RSO products, please go to: https://rso-amsterdam.com/.[/vc_toggle][vc_toggle title=”I would love to start selling your products, where do I start?” el_id=”1491001319542-031fd163-0240″]

Please visit the Contact Us Page and send us an message! A team member will contact you.

[/vc_toggle][vc_toggle title=”The 10ml bottle seems half full?” el_id=”1525269734450-31419ed6-aea1″]

We make sure that we add 10ml of CBD/Hemp oil inside a bottle, but it can appear less. This is because we use different coloured 10ml glass bottles and some are larger than others and can actually fit almost 12ml of fluid. Therefore it can appear that your 10ml bottle is not completely full.

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Shipment

[/vc_column_text][vc_toggle title=”Do you ship to my country?” el_id=”1473869977619-3b82dd5e-08cd”]We currently only ship our products to the UK and the rest of the EU.

The shipment experience is quite good and the average delivery time is 2-5 working days (tracking included, free shipment above orders of €199).[/vc_toggle][vc_toggle title=”How long before I get my package?” el_id=”1473865843770-60a75ad3-ceda”]We take speed of delivery very seriously.
You will normally receive a tracking code within 24-48 hours after your payment (+2-4 days, if you made your payment by bank transfer option). The delivery of your order takes usually 3 to 5 working days.
However some things may further delay your shipment which are out of our control.

Bank transfer

The funds will be available in our bank approximately 2-4 days after transfer is made from our customer side. As soon as we receive the funds we will ship your product.

You can also send us a copy of your transaction making the process time shorter.

Shipping delay due to customs inspection

Some countries in the EU have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile we offer the return of you payment or a second parcel should your parcel be confiscated.

The UK and Norway,can even take about 2-3 weeks additional delivery time because of increased security measures at border crossing points.

To Greece it takes about 10 days for product to arrive.[/vc_toggle][vc_toggle title=”Can I follow my parcel?” el_id=”1473866147759-dfc6f254-1352″]Yes all orders are shipped with track & trace which you will receive once your order has been dispatched.

When you have received your tracking code, you can follow your order here: www.internationalparceltracking.com[/vc_toggle][vc_toggle title=”Can I change my shipping address?” el_id=”1473866148975-e46e6fd5-7ef5″]When your order has been shipped, then the shipping address cannot be changed anymore.[/vc_toggle][vc_toggle title=”Can I pick up my products in your store?” el_id=”1473869913340-32a12401-eb6e”]We are only a webshop and do not have a physical store address. Orders are only possible through our website or by email and will be shipped by post.
[/vc_toggle][vc_toggle title=”My order is taking a while to get to my home, where is it?” el_id=”1491002437631-6cd28b06-4020″]There are a couple reasons that may delay your order. Please note that any products (3-5 Business Days) will only cover the shipping itself and NOT the processing time. Also, any orders that are on backorder will take longer to receive until we are back in stock for that particular item.

Shipping delay due to customs inspection

Some countries in the EU have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile we offer the return of your payment or a second parcel should your parcel be confiscated.

The UK and Norway, can even take about 2-3 weeks additional delivery time because of increased security measures at border crossing points.

To Greece it takes about 10 days for product to arrive.

If you feel that your order is taking too long to arrive at your home, please email us at mediccanna@outlook.com so we can look further into your account to make sure you receive your order as soon as possible.[/vc_toggle][vc_column_text]

Payment

[/vc_column_text][vc_toggle title=”How can I make a payment?” el_id=”1473866154644-25d2f755-60b6″]You can make a payment by direct bank transfer or by PayPal (which can also be used for payments with credit cards). We are testing out our new PayPal account at the moment (our old account was blocked in June 2017).

Visit our Payment page for more information!

(PLEASE ONLY USE THE ORDER ID AS PAYMENT REFERENCE, DO NOT USE ANY PRODUCT DESCRIPTION OR COMPANY NAME)[/vc_toggle][vc_toggle title=”How do I return a product and get refund?” el_id=”1473867001630-1cd75d5f-5968″]We understand that you may need to return a product.

Should you feel to do so, then please contact us by email (mediccanna@outlook.com) within 14 days of receiving the shipment.

Sending it directly back to us is not possible, we will send a package label to your email that you can print out, place on the same package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

We can also offer you discounts, credits, merchandise, or a partial refund if we conclude there were issues with your order. Our aim is to satisfy all our customers as much as possible![/vc_toggle][/vc_column][/vc_row]